HANDMADE IN UK
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Throughout these terms, we will refer to ourselves as Maua Gang, ‘us’, ‘we’ or ‘our’ this means Joanna Krzyzak.
The description and photographs of the goods on the site is for illustrative purposes only, every care has been taken to ensure accuracy of description, specifications, colour and price of all products. However, there may be small discrepancies in the size and colour of the goods supplied.
All items are offered subject to availability. The price of the products is subject to change.
All orders are processed in GBP.
When placing an order you undertake that all details you provide to us are true and accurate, that you are over 18 years and are an authorised user of the credit card or debit card used for the transaction, and that there are sufficient funds to cover the cost of the goods. You must pay by submitting your credit or debit card details with your order and we can take payment immediately or otherwise before delivery of the goods.
In connection with the purchase of goods from Maua Gang you must fill in your personal information such as name, address and payment information. Once your order is complete, you will receive a confirmation of your order by e-mail. If you have any additional questions regarding the purchase of goods from Maua Gang please contact us by email at email@example.com.
Please ensure your billing and shipping address are correct as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to us.
We do not store credit card details nor do we share customer details with any 3rd parties.
During Covid 19, your purchased item(s) will be shipped as usual, but there may be some delays with Royal Mail. Your order will be sent with Royal Mail for 1st class delivery and International Track & Signed delivery for orders outside of the UK. We do not ship to US and Canada.
If you are from a country outside the EU, you may have to pay additional tax and/or duties in the country of destination. Maua Gang is not responsible for such taxes or duties. The carrier will contact you in case of any extra tax or customs clearance charges, and it is your responsibility to pay such expenses. Please note that this may delay delivery because of the goods being held up in customs.
You can withdraw your order by telling us before the goods are sent, if you simply wish to change your mind and without giving us a reason, and without incurring any liability. If the goods have already been sent, we will not refund the shipping costs of the order.
You are entitled to an exchange and/or refund within 30 days from date of receipt. Please contact us by email to explain why you are returning item(s) to firstname.lastname@example.org. We do not accept items that have been altered or washed and without the tag. Items must have been treated with reasonable care during the period in which an item can be cancelled. We only credit the payment methods which was used for the purchase. You are responsible for the return expenses and for the product until it has reached our return address. Original shipping charges are non-refundable unless the item is faulty, or we have made a mistake with packing.
Please note that by supplying your/the recipient’s email address upon joining us you grant us permission to contact you via email regarding your account and any special offers or promotions that we may offer you from time to time.
On orders over £50
30 days money back guarantee
All toys are handmade in the UK
Crate your own plushie
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