ECO-FRIENDLY

HANDMADE IN LONDON

LIFETIME WARRANTY

MAUA@MAUAGANG.COM

Shipping & Returns

Shipping

We do ship worldwide with the exception of Australia and New Zealand. We always want to make sure that we charge you what we need to cover the postage with Royal Mail. For all UK orders we use 1st class and for all international orders we use International Standard or International Tracked and Signed.

UK Delivery

We dispatch our order within 1-3 days. Custom plush toys may take up to 3 weeks. 

If you are outside the UK please allow 7 -18 days for your product to arrive. For any special delivery requirements you can also email us with your order number at maua@mauagang.com

Shipping Rates

 

UK

Small Parcels 

  • Free Shipping – on all orders over £50
  • £2.85 – 2nd Class Royal Mail – arrive within working 2-3 days
  • £3.95 – 1st Class Royal Mail – arrive within working 1-2 days
  • £7.15 – Special Delivery Guaranteed by 1pm – arrive next day (Mon – Fri)

Large Letters 

  • Free Shipping – on all orders over £50
  • £1.05 – 2nd Class Royal Mail – arrive within working 2-3 days
  • £1.45 – 1st Class Royal Mail – arrive within working 1-2 days

EU

Small Parcels 

  • Free Shipping on £120 and over orders in Europe.
  • £9.5 for orders below £120 –  arrive within 3-5 working days.
  • We use Royal Mail International Standard for all Europe orders.

Large Letters

  • £4 – International Standard – arrive within 3-5 working days

Please note that after Brexit you will be responsible for any customs duties in your country.

NORTH AMERICA

Small Parcels 

  • Free Shipping on £100 and over orders in North America.
  • £12.5 for orders below £100 –  arrive within 6-7 days.
  • We use Royal Mail International Tracked for all North American orders.

Large Letters

  • £4- International Standard – arrive within 6-7 working days

Rest of the world

  • Free Shipping on £100 and over orders in the rest of the world.
  • £18-20 for orders below £100.
  • We use Royal Mail International Tracked & Signed for all international orders.

 

  • All orders ship within 1-3 working days. Custom plush toys may take up to 3 weeks.
  • All orders will receive an email confirmation that includes tracking information once the package ships.

Customs and import taxes

  • Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returns

We hope you will love your Maua Gang products but if you are not happy with it for any reason we accept returns or exchanges within 30 days of placing an order. The item must be in perfect condition, with its original packaging and tags. The responsibility for the item and the cost of its return is yours until it reaches us.

We offer exchange or refund. Refunds are credited to the account that made the original purchase. The original cost of shipping is non-refundable unless there was a fault at our end.

Custom or personalised plush toys can’t be returned or exchanged unless they arrive damaged or defective.  

If you would like to return an item, please use a secure postage method and send it to:

Maua Gang, 4 Peebles Court, 21 Whitestone Way, CR0 4WJ, UK.

Prices

All prices are subject to change and we retain the right to adjust prices at any given moment.

Eco friendly boxes plush toys
Free Shipping

On orders over £50

Easy 30 days returns

30 days money back guarantee

100% Handmade

All toys are handmade in Croydon

Toy Insurance

We fix your toy for free if it's get broken.

100% Secure Checkout

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