FAQ

I can't wait to receive my stuffed toy!

Orders and Shipping

How long does it take for me to receive my order?

We ship all our orders via Royal Mail, a trusted postal service, within 1-3 days. However, please note that custom plush toys are shipped separately once they are ready. The shipping time varies depending on the class selected, which can take from 1 to 4 working days. Rest assured, we strive to ensure prompt delivery of your orders while maintaining the highest quality standards.

How do I create an account?

Just go to My Account and add your email address to create your account. You can also create an account during checkout.

How do I change my shipping address?

Please email as soon as you can to update your shipping address.

How do I track the status of my order?

You will recicve an email confirmation once your order is shipped with Royal Mail tracking code.

Will you keep my credit card information on file?

All our payments goes via PayPal or Stripe and we do not have access to your credit card details.

Do you ship to my country?

We do ship worldwide

Will my items come in one package?

It depends on size of your order, most of our orders comes in one package.

Love my soft toy but can I exchange it?

Returns and Exchanges

What is your returns policy?

If you are not happy with your soft toy for any reason when you receive it, we will replace it or you can return it for full refund within 30 days. Custom or personalised plush toys can’t be returned or exchanged unless they arrive damaged or defective. Email us at maua@mauagang.com

I received the wrong item

Please email us at maua@mauagang.com

My order arrived damaged

Please email us at maua@mauagang.com and describe what’s wrong with your package and we will replace it straight away.

Where should I mail my authorized return?

Please send it back to Maua Gang, 6 Hawthorne Road, HP13 7EP, High Wycombe.

How do I receive customer support?

It’s best to email us directly at maua@mauagang.com or give us a call on +44 330 133 8245. We promise to reply as soon as possible.

What do I do if I entered an incorrect shipping address?

Please send us an email to maua@mauagang.com with your order number and correct shipping address.

Can I change or cancel an order after I've submitted it?

Please send us an email to maua@mauagang.com with your order number and we will cancel and refund it asap.

Can I pre-order an item that is sold out?

No but you can drop us an email at maua@mauagang.com and we will let you know as soon as it back in stock.

What is all about Maua?

Maua Gang Toys

What Maua means?

Maua means little and it’s the nickname of our founder. Maua Gang means Little Gang

How are Maua Gang soft toys are made?

Each Maua Gang toy is 100% handmade, with all small details like eyes, nose, patches, and tongues being meticulously embroidered or sewn by hand.

Are your products safe for kids and babies?

Yes, all our soft toys are made from safe and non-toxic materials and UKCA & CE certified.

Where are Maua Gang products made?

All our products are designed and handmade in our studio in High Wycombe, UK.

Are the toys machine washable?

Maua Gang plush toys are machine washable on low temperature and gentle cycle. Make sure to air-dry your toy to keep it in the best condition.

Do you offer gift wrapping?

We take great care in packaging your orders. Each order is wrapped in tissue paper and carefully placed in a sturdy cardboard box. Additionally, we offer the option to include a personalized message. Simply type your message when selecting your toy. This feature makes it easy to send a thoughtful gift directly to your loved ones.

Can I make my own plushie?

Custom Plush Toys

Can you make plush toy based on my design?

Absolutely! We specialize in bringing your unique plush toy designs to life. Whether you have a specific drawing, design, or even a picture, we can work with you to create a custom plush toy that matches your vision. For more information on our custom design services, please visit our dedicated page Custom Plush Toy for further details. We look forward to turning your ideas into a huggable reality!

How long does it takes to make my plush toy?

The timeframe for receiving a custom plush toy depends on our current workload. Generally, it can take anywhere from 2 to 3 weeks up to 8 to 10 weeks. We understand the excitement of receiving your custom creation, so rest assured, we will always keep you informed about the current lead times. We value your patience and will strive to deliver your unique plush toy as promptly as possible.

How much does it cost?

The cost of a custom plush toy varies depending on its size and complexity. Generally, prices can range from £40 to £200 or more. Factors such as the intricacy of design, special features, and customization options can influence the final price. To get a more accurate quote for your specific custom plush toy, please contact us directly with your requirements. We will be happy to provide you with detailed pricing information based on your desired design.

Can you make a plushie based on movie or tv show character?

We apologize, but we do not offer plushies based on licensed movie or TV show characters. Our focus is on creating original designs and providing unique custom plush toys. However, we would be delighted to work with you to create a custom design inspired by a certain theme or concept. Please feel free to share your ideas, and we can discuss creating a one-of-a-kind plushie that captures the essence you’re looking for.

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