We are always happy to help
I can't wait to receive my stuffed toy!
Orders and Shipping
We ship all our orders via Royal Mails and if you place an order before 2pm we will dispatch it the same day. Depending on the class selected, this may take from 1 to 4 working days.
Just go to My Account and add your email address to create your account. You can also create an account during checkout.
Please email as soon as you can to update your shipping address.
You will recicve an email confirmation once your order is shipped with Royal Mail tracking code.
All our payments goes via PayPal and we do not have access to your credit card details.
We do ship worldwide with the exception of Australia and New Zealand.
It depends on size of your order, most of our orders comes in one package.
Love my soft toy but can I exchange it?
Returns and Exchanges
If you are not happy with your soft toy for any reason when you receive it, we will replace it or you can return it for full refund within 30 days. Email us at firstname.lastname@example.org
Please email us at email@example.com
Please email us at firstname.lastname@example.org and describe what’s wrong with your package and we will replace it straight away.
Please send it back to Maua Gang, 4 Peebles Court, 21 Whitestone Way, CR0 4WJ, UK
It’s best to email us directly at email@example.com. We promise to reply as soon as possible.
Please send us an email to firstname.lastname@example.org with your order number and correct shipping address.
Please send us an email to email@example.com with your order number and we will cancel and refund it asap.
No but you can drop us an email at firstname.lastname@example.org and we will let you know as soon as it back in stock.
What is all about Maua?
Maua Gang Toys
Maua means little and it’s the nickname of our founder. Maua Gang means Little Gang
Every Maua Gang toy is 100% handmade. All small details such as eyes, nose, patches, tongues are sewn by hand.
Yes, all our soft toys are made from safe and non-toxic materials and UKCA & CE certified.
All our products are designed and handmade in our studio in South London, UK.
Maua Gang plush toys are machine washable on low temperature and gentle cycle. Make sure to air-dry your toy to keep it in the best condition.
We wrap all our orders in a special Maua Gang tissue paper and put them in a beautifully designed box. There is an option to add a personalised message, just type your message when you choose your toy. It is the best choice when you would like to directly send a gift to your loved ones.
What? there is a warranty?
We offer free repair of any split seams and re-stuffing all your Maua Gang toys who have lost their shape. This is our Maua Gang toy life insurance.
Once your toys are received Dr Maua starts treatment and we promise that you will have them back within a week.
All we ask is that you pay for postage.
We make sure that our toys are made to the highest standards and most likely you will not need Dr Maua’s service.