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Urban Makers

347 Roman Road, E3 5QR, London

Deptford Does Art

28 Deptford High St, SE8 4AF, London


20 The Promenade, BN11 3FJ, Worthing

The Pie Dwag Tail

8 Appleyard, NR26 5AR, Holt

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Common queries answered

Frequently asked Questions

We ship all our orders via Royal Mails and if you place an order before 2 pm we will dispatch it the same day. Depending on the class selected, this may take from 1 to 4 working days.

If you are not happy with your soft toy for any reason when you receive it, we will replace it or you can return it for a full refund within 30 days. Email us at

Please email as soon as you can to update your shipping address.

You will receive an email confirmation once your order is shipped with the Royal Mail tracking code.

Please email us at We promise to reply as soon as possible.

Yes, Our payment goes via PayPal so it’s very secure, also our website is SSL encrypted during the shopping checkout process!

We ship worldwide except Australia and New Zealand.

Your order will be delivered in one package. If the order is very large, it may be split into two or three boxes but will be shipped as one parcel.

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Free Shipping

On orders over £35

Easy 30 days returns

30 days money back guarantee

100% Handmade

All toys are handmade in Croydon

Toy Insurance

We fix your toy for free if it's get broken.

100% Secure Checkout

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