Common queries answered
Frequently asked Questions
We ship all our orders via Royal Mails and if you place an order before 2 pm we will dispatch it the same day. Depending on the class selected, this may take from 1 to 4 working days.
If you are not happy with your soft toy for any reason when you receive it, we will replace it or you can return it for a full refund within 30 days. Email us at firstname.lastname@example.org
Please email as soon as you can to update your shipping address.
You will receive an email confirmation once your order is shipped with the Royal Mail tracking code.
Please email us at email@example.com. We promise to reply as soon as possible.
Yes, Our payment goes via PayPal so it’s very secure, also our website is SSL encrypted during the shopping checkout process!
We ship worldwide except Australia and New Zealand.
Your order will be delivered in one package. If the order is very large, it may be split into two or three boxes but will be shipped as one parcel.