Contact Us
Still, need help? Contact us at maua@mauagang.com
Call us on +44 330 133 8245
Stockist
Urban Makers
Deptford Does Art
28 Deptford High St, SE8 4AF, London
Inspired
20 The Promenade, BN11 3FJ, Worthing
The Pie Dwag Tail
8 Appleyard, NR26 5AR, Holt
Become a Stockist
Common queries answered
Frequently asked Questions
If you are not happy with your soft toy for any reason when you receive it, we will replace it or you can return it for full refund within 30 days. Custom or personalised plush toys can’t be returned or exchanged unless they arrive damaged or defective. Email us at maua@mauagang.com
If you are not happy with your soft toy for any reason when you receive it, we will replace it or you can return it for full refund within 30 days. Custom or personalised plush toys can’t be returned or exchanged unless they arrive damaged or defective. Email us at maua@mauagang.com
Please email as soon as you can to update your shipping address.
You will receive an email confirmation once your order is shipped with the Royal Mail tracking code.
Please email us at maua@mauagang.com. We promise to reply as soon as possible.
Yes, Our payment goes via PayPal so it’s very secure, also our website is SSL encrypted during the shopping checkout process!
We ship worldwide
Your order will be delivered in one package. If the order is very large, it may be split into two or three boxes but will be shipped as one parcel.